Return Me

Shipping:

Return to SenderShipping cost is $7 flat rate for USPS priority mail. Orders are processed Monday – Friday and are shipped within 1-3 business days of purchase.  Shipping times may differ according to the availability of merchandise.  Orders are not delivered on the weekends or holidays. We are not responsible for lost, stolen, or packages delayed by the US postal service.

Returns:

You are able to return items within 12 days from the day you receive your purchase. For items received after this time period, we reserve the right to deny the return. Returns must be received in NEW, UNWORN and UNWASHED condition with tags attached. We do not refund shipping charges. Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). All SALE items are a FINAL SALE
If you have questions please contact our customer care department at info@heartswoon.com

Ship to:

Swoon Boutique
Attn: Returns
2112 Werrington Drive
Holly Springs, NC 27540

Returns to the Store:
You are able to return items within 12 days of purchase for store credit. If you ordered and item online and would like to return it to the store, you must print out order receipt or we will not be able to process the return.

 

Did you receive the wrong item?
If you were shipped the wrong item, we are so sorry for the trouble! Please email us at vanessa@heartswoon.com. We will ship the correct item asap and will issue a refund for the cost of return shipping.

 

Size Chart:
Dresses XS S M L
Waist 24-25 26-27 27-28 29-31
Bust 30-32 32-34 34-36 36-38
Hips 32 33-36 37-39 40-42
USA 0-1 2-4 5-8 9-11
Pants        0-1        3-4       5-6      7-8     9-10    11-12    13
Waist         24      25-26      27       28     30-31      32     33