Returns & Shipping

Thank you for shopping with Swoon!

We want to make your shopping experience flawless & fun! We pride ourselves in striving to have the most amazing customer service. We love our customers and appreciate you!

Online Returns:

To begin a return, access our

return portal

We hope you loved your order packed with love! If for some reason you would like to return your items, please get them back to us within 14 days of the purchase date for a full refund. Shipping costs will not be refunded.

Swoon is not responsible for return shipping.

Return Instructions:

You must complete the return form FOUND in our RETURNS PORTAL -highlighted in pink above- before mailing back your items.

Garments must be UNWORN and with ORIGINAL TAGS. We have the right to deny a return after the time period has lapsed.

MAIL TO:

Swoon Boutique

3509 Haworth Drive

Suite 301

Raleigh, NC 27609

*GIFT CARDS or CLEARANCE items & ACCESSORIES are final sale and cannot be returned.

Shipping Information for Online Orders:

We process online orders within 1-2 business days and ship them to you as soon as possible. We use USPS and offer free shipping (3-5 business days) and $20 priority shipping (2-3 business days) option.

Want to Exchange?

The best way to ensure you get the item you are craving is to place a new order and return the one you are not smitten with. This way we will ship out your new order right away! When we receive the return, we will refund you as stated above! Yay!

Oh no! Did you receive the wrong item? If you were shipped the wrong item, we are so sorry for the trouble! Please email us at info@heartswoon.com. We will ship the correct item asap and will issue a refund for the cost of return shipping.